Are your products genuine?

Yes, all our ILFORD stock is genuine, original Swiss made ILFORD product.

Which paper types do you sell?

You can see all our different types and sizes of paper, including ILFORD Galerie rolls and sheets here.

Where do you ship to?

We offer free shipping on all orders to the USA, Canada, and the EU. There are also paid expedited options for those areas and the rest of the world. See our shipping page for more info.

How long will my order take to arrive?

We have a range of shipping options – all include tracking. See our shipping page for more info.

Will I have to pay taxes and duty on my order?

Maybe. Orders may be despatched from the UK or USA depending on stock availability. Most of our products are zero rated for duty. However, we cannot guarantee that you will not have to pay any extra charges – we cannot refund you for these.

What if I want to return my order?

We offer free returns and you can return your item for a refund or exchange, using our returns and refunds page.

Why should I set up an account?

Having an account on the site allows you to see your orders all in one place, manage your shipping and billing addresses, and store a card for future purchases.

How can I get in touch with Print Supplies Shop?

You can message us on our contact page – we’re happy to hear from you! Or use our returns and refunds page¬†specifically if you need help with a return, refund or exchange.

What if I have a question that isn’t here?

Send it in! Use our contact page and who knows, your humble question might end up here with the other FAQs for the whole internet to see.